Return & Exchange Policy

Exchanges are eligible for sizing issues or defective items received upon delivery. Vintasio does not support general returns, cash refunds, or change-of-mind cancellations due to our limited drop release model.

Customers must strictly contact Vintasio within 3 days (72 hours) of order delivery as verified by courier tracking. Requests submitted after this 3-day timeline will not be processed.

A fixed shipping and processing charge of ₹200 applies to every approved exchange request. This covers two-way logistics, handling, and quality inspection fees involved in sending your replacement pair.

• Sneakers must be strictly unworn, unwashed, and completely clean with no signs of wear.
• All original shoe boxes, tags, extra laces, and dust bags must be returned in perfect condition.
• Do not attach shipping labels directly to the original shoe box.

All exchanges must be authorized by Vintasio prior to dispatch. Once received, our verification team inspects the sneaker condition. Approved replacements are dispatched within 24–48 hours of inspection.

Sizing exchanges are subject to stock availability. If your required size is sold out, Vintasio support will guide you through alternative available drops or provide store credit options.

Items returned with visible sole wear, missing accessories, damaged packaging, or requests made past the 3-day window are strictly non-eligible and will be sent back to the customer.

Please ensure unboxing videos are recorded upon receiving your delivery for seamless support. Vintasio reserves the right to reject exchange requests that fail to meet our quality policy standards.